Case study
At a glance
Burger King is an American multinational chain of franchised fast-food restaurants, headquartered in Florida with over 19,000 locations worldwide. Here’s how AMS, with conversational AI technology, partnered with Starboard Investments, one of the largest Burger King franchises to find, select and hire hourly candidates efficiently in an industry where staffing needs fluctuate rapidly.
The partnership yielded immediate results which increased efficiency, accuracy and scalability throughout the entire hiring process ensuing business continuity and resilience. Here’s a snapshot of key metrics:
“Hourly by AMS is a great example of an AI solution that businesses across the restaurant sector urgently need right now. The use of its conversational AI technology has significantly expedited the candidate screening and interview scheduling process to less than 2 minutes, which gives us more time to focus on the service we provide our customers and is in line with our core belief that customers are at the forefront of every touchpoint! Prior to the implementation of ‘Hourly by AMS’ our restaurants grappled with the arduous task of manually screening candidates and coordinating interview schedules – thankfully this is now in the past allowing us to focus on increasing efficiency, accuracy and scalability throughout the entire recruitment process.”
– Monte Jump
Brand President, Burger King Franchise at Starboard Investments.
The challenge
Prior to the implementation of the conversational AI technology, Burger King restaurants grappled with the arduous task of manually screening candidates and coordinating interview schedules. This process was not only time-consuming but also prone to errors, resulting in delays in filling crucial positions and impacting business operations.
