Business case for hiring workers aged 50+

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The untapped advantage: the business case for hiring workers aged 50+

Contributors:

Andy Simpson
Commercial director, 55/Redefined

Paul Modley
Managing director of DEIB, AMS

Rebecca Wettemann
CEO of HR technology market analyst, Valoir

Growing your business and managing people risk could come from an often-overlooked source: employees over the age of 50. Is your TA team ignoring these potential candidates and downplaying the reality of sinking birth rates?

Today’s employers are staring down the barrel of an endless array of challenges: the threat of global tariffs amidst a cooling economy, mass IT layoffs, uncertainty over disruptive technological advances such as AI, and the political backlash against DEI. If that weren’t enough, another threat that has been looming for years is becoming a stark reality: Nearly every nation is seeing declining birthrates that will result in a rapidly ageing workforce.

The stark reality is that sub-Saharan Africa is the only region in the world where birth rates are rising at a pace sufficient to replace aging generations. By 2027, 49% of the global workforce will be over 50 and governments are desperate to have families grow their broods. The current U.S. president proposed a $5,000 tax break for new mothers while Hungary has promised new mothers a lifetime of paying no taxes. South Korea has spent more than 270 billion GBP on childcare subsidies, which means that new parents now receive a cash payment upon the birth of a child.

The reality of an ageing workforce is already apparent in the American workplace. According to the U.S. Bureau of Labor Statistics, employment of workers aged 65 or older has grown by 117% within the past 20 years and employment of individuals 75 years or older has also increased by 117%. Meanwhile across the Atlantic, leading U.K. pharmaceutical retail chain Boots (a Walmart company) boasts six generations among its ranks, ranging in age from 16 to 80. Hard to believe that the first wave of Millennials will turn 50 within six years.

World leaders are taking note. The World Economic Forum has recognized an ageing population as a global mega trend alongside AI and climate warming.

One would think that employers would be fighting tooth and nail to attract and retain vital skills and experience that this demographic represents but this has not been the case. Andy Simpson, commercial director of 55/Redefined, the only global organization focusing on the commercial benefits of an ageing population, has shared with us their research that suggests, 33% of recruiters will typically not put forward a candidate over 50 years of age, and 37% of employers cite “health and illness” as a barrier to recruiting midlife workers while one in five cite “lack of energy.”

Furthermore, one-third of U.K. 50 to 69 year-olds have been told they were unlikely to get a job due to having — wait for it — too much experience. This could be why only 18% of over-50s have been contacted by a recruiter in the last year.

This bias, unconscious or otherwise, is often based on stereotypical myths, including the belief that older workers are set in their ways, expect a high salary for their decades of experience, and are resistant to change — 55/Redefined’s research suggests a very different story, including the insight that 83% of over-50 workers would take a pay cut to do a role they felt was more purposeful and progressive inside their existing company or with a new employer.

A costly blind spot

Even as complex machine learning tools enter the recruitment, interview and hiring process, decisions about job offers often rest on assumptions that overlook the realities — and the promise — of today’s mature workforce. Simpson points out that organizations may be unconsciously ignoring a critical resource.

“Companies would be aghast if they learned that they were willingly turning their back on half of their consumers yet they are quite possibly turning their back on 40 percent of the talent pool.” he says.

“We need to rethink our workforce strategies and understand that the old model of education, work, retire all by the age of 60 is outdated and no longer viable,” he adds. “We have for the first time four life stages and those aged 55 to 75 have a desire and a sense of purpose beyond that of their parents and grandparents.”

This new stage of life will see individuals wanting and/or needing to work well into their 60s and 70’s, Simpson argues. Organizations that recognize this will preserve vital skills and experience by designing clear career paths and eliminating the career cliffs that have long defined how large companies approach the motivations of employees over 50.

This phenomenon is not going away, according to Simpson. “A child born in the U.S. today has a one in two chance of living to 104,” he says.

“Every business needs to make sure that their recruiters are not biased when it comes to age”, says Paul Modley, managing director of DEIB at AMS. “We know that there is still bias around age, but the reality is, the aging workforce and the reducing birth rate globally can provide opportunity for growth to a business’ bottom line,” he says.

Besides the positive effect on reducing attrition costs (employ an older worker and they are 5x more likely to stay in role in the first 18 months), mature employees are 200% less likely to have a day off sick. Hiring mature workers enables an enterprise to retain employees with valuable institutional knowledge, preserving expertise within the organization.

“That retention of key skills can be solved by having a different lens on your over-50s workforce. This whole practice about ageless, almost blind hiring and talent development strategies will have to come into play,” says Simpson.

Retaining older workers can also improve an employer’s reputation and mitigate litigation down the road. Simpson says that in the U.K., for example, more than 90 percent of tribunal claims against an employer for age discrimination don’t make it to court, and they often settle for $180,000 to $200,000.

“The risk now is that an employee will turn around and sue you for discrimination,” warns Simpson.

The skills race isn’t just for the young

With the rise of new technologies, evolving business practices, and social change, mature workers have witnessed firsthand the transformation of skills—from an era when competencies were listed at the bottom of résumés and CVs to today, where they take precedence over job experience and education. That said, the notion that older workers are resistant to change and training persists. Simpson believes that this is more perception than reality, and adds that more over-55s are eager to transition into new roles and responsibilities with an awareness of the new skills which are required provided they are given the opportunity to learn and grow.

“Employers often feel that older workers don’t want to progress in their careers. In reality, they’re quite prepared to go and do something new, unique and challenging provided they have the opportunity to continue work,” he says.

“Older workers are better at being open to training for new technologies or ways of working”, adds Modley. “That is a bit of a smoke screen that some recruiters or hiring managers will use,” he says. TA leaders need to rethink what it means to retain older workers in the workforce, and this can start with scheduling work hours. Modley says that this class of workers may not be interested in working nine hours a day for five days year-round.

“They may want to work nine to five for nine months a year but for those nine months, they’re going to be so engaged and focused that they will deliver amazing work,” he says, adding that this requires TA leaders to think differently about how to hold onto those workers. “They may wish, for example, to work three days a week, but they will give so much more in those three days, and your business will be able to hold onto their skills and experience that may not be available from younger workers,” he says.

The mentor surplus

Hiring older, more experienced workers will have a profound impact on mentoring, even if the older workers require upskilling themselves.

“How do you get all of those generations working together effectively, particularly when you’ve got younger leaders and managers? How do they get the best out of the different generations and engage with somebody potentially in their sixties?” asks Modley. He adds that younger workers will also need help adapting to an older workforce when their experience with older people might be elderly members of their family.

“There are opportunities for every different generation in terms of mentoring. Wouldn’t it be great for somebody coming out of college to mentor somebody in their sixties and the other way around?” he adds. “I think every generations got something to learn from each other in terms of what makes them tick, how they think and reason, and how they best communicate in the office.”

“Mature workers often have skill sets that younger ones don’t and can be valuable as mentors and coaches”, says Rebecca Wettemann, CEO of HR technology market analyst of Valoir.

“They also have experience working in times of economic downturn — which can be particularly valuable given today’s economic uncertainty. Talent leaders should recognize, also, that more mature employees have organizational knowledge that also leaves when they walk out the door,”

“As we think about automation and AI, those that know existing processes that may not be documented can be invaluable in codifying those processes to enable intelligent automation, and likely also have insights on where existing processes could be improved to really leverage AI,” says Wettemann.

This integration of training and collaboration can help mitigate risk in a complex business world. And for Modley, this means taking advantage of a multigenerational workforce and getting the best out of each generation, whether it’s a large-scale project or simply day-to-day working.

“When you combine the experience of older workers with the creativity of younger ones—recognizing that creativity isn’t limited by age—each generation brings unique strengths to the table,” “If you are writing off the older workers, you’re losing all that experience, insight, and real focus of managing risk.”

“But if a firm is potentially using those skills and wrapping it all up into multi-generational working, they’re getting the best out of everybody while managing risk”, says Modley.

Simpson agrees. “If you don’t have an age strategy, you don’t have a growth strategy,” he says.

And this mentoring role can light a fire inside the bellies of mature workers, who often are seeking a sense of purpose as well as a paycheck and employee benefits.

“A lot of people enjoy working, and as we’re entering this hundred-year lifecycle, people don’t wish to stop working when they get to 55, 60, or 65 because they may have another 20 or 30 years of good, healthy living left,” says Modley. “They just want to do good work.”

A workforce strategy for the future

The evidence is clear: hiring and retaining workers aged 55 and older is not an act of charity—it’s a strategic imperative. This class of employees in senior or mid-level positions has the potential to bring deep experience, stability, mentoring, and a willingness to contribute in new and flexible ways.

For companies and their TA teams who value resilience, institutional knowledge, and diversity of thought, tapping into this underutilized talent pool offers almost endless competitive advantage. And it will have global implications provided TA leaders act now.

“If countries are going to maintain their ability to create GDP, they have to do something about their aging workforce, says Simpson. “And the same goes for businesses.”

written by Phil Albinus in partnership with the Catalyst Editorial Board

with contribution from:

Andy Simpson

Commercial director, 55/Redefined

Paul Modley

Managing director of DEIB, AMS

Rebecca Wettemann

CEO of HR technology market analyst, Valoir


Contributors:

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Beyond degrees: Embracing skills-based hiring models in 2025

Contributors:

Michelle Hainsworth
Managing Director, Skills Creation, AMS

Sailesh Hota
Practice Director, Everest Group

Jim Sykes
Chief Operation Officer, AMS

Shlomo Weiss
Chief Operating Officer, Gloat

A new AI-fueled future of work will require unique and up-to-the minute skills for new and current employees.

From deep data analysis to emotional intelligence, AMS can empower your TA team to find candidates with the skills your workforce needs for years to come.

Talent acquisition leaders are facing a new landscape of machine learning, a chaotic job market and looming fiscal challenges, their mission remains the same: Find candidates with the right skills for the open positions inside forward-thinking organizations.

The need for skilled workers has never been more insatiable but talent leaders are asking themselves the same questions in this climate: What are the skills that organizations need now and what skills will they need in five years’ time? In this article, we will explore the most urgently needed skills, what capabilities and expertise will be needed in the next two to three years and how AMS can help.

Mastering skills remains top of mind for talent acquisition teams despite being a hot topic for nearly a decade. According to Jim Sykes, Chief Operating Officer for AMS, the “vast majority” of organizations are considering how they can adapt to a skills-led hiring framework as other firms are still lagging behind in these efforts.

“”Whilst the vast majority of talent professionals are considering how they’re addressing the skills gap in their candidate pools, very few have started on that journey and very few would say that they are necessarily leading the way to date. It’s very much a journey for most organizations,”
says Jim Sykes, Chief Operating Officer for AMS.

Why the foot dragging on skills? In short, measuring and assessing technical and human skills remains a hugely complex challenge.

Sykes gives insight into how talent acquisition leaders are thinking about skills. “If you take the broadest aspirations that organizations have, which is how do we come up with a methodology through which we can hire, train, develop, progress and redeploy talent for existing roles and future roles, that is a broad and challenging mission. Most organizations are struggling to define what it means for them and how they go about starting this skills journey,” he says. Sykes adds that while there’s little shortage of software vendors that claim to offer a skills solution for talent acquisition professionals, many software providers only help with one element of that skills-hiring challenge as opposed to all elements of that challenge.

Global research firm Everest Group agrees that the future of the talent economy is skills-based. That said, amid the skills hype, HR, TA, and business leaders often overlook the fact that transitioning to a skills-based organization is a marathon, not a sprint.

“Success starts with building enterprise-wide skill intelligence and embedding those insights into core talent decisions. To achieve meaningful, long-term outcomes, leaders must embrace a sustainable execution roadmap that ensures consistency and impact over time,”

says Sailesh Hota, Practice Director for Everest Group.

Skills Creation, formally known as TalentLab, is a service where AMS professionals find and vet candidates who have aptitude or adjacent skills to the open role, and they then train or reskill those individuals to place them in jobs requiring critical skills that weren’t readily available in the market.

“They’ll look at people who haven’t yet got the skills, but have aptitude and motivation to develop the necessary skills, whether they are experienced individuals, or those starting out in their career journey, AMS Skills Creation invest in those individuals to help them into otherwise unattainable roles, bridging the gap and helping our clients to fill their critical skills,”

says Michelle Hainsworth, Managing Director of AMS Skills Creation.

Skills Creation looks for those skills that are either difficult to fill because there isn’t enough talent in the external market, the location might not have a specifically skilled population or there’s a lack of diversity in those particular roles. “Skills Creation also identifies people who have aptitude, and we train them and we build those skills,” says Hainsworth.

Inside the hot tech skills

What skills will your organization and your talent teams need in the coming years? Although there are some obvious answers, the reason they will be vital may be surprising.

AI. Right now, AI can help more broadly than most talent acquisition professionals would realize, says Sykes. At the moment, teams are using generative AI in relatively tactical and non-disruptive use cases for more transactional and mundane tasks such as scheduling interviews, drafting questions, providing transcripts of candidate interviews, and optimizing job descriptions and job adverts. But AI is capable of doing far more today and will be capable of doing significantly more at the end of this year, let alone the end of 2026. Talent leaders need to have a strategy for how they will adopt AI in recruiting, and they need to be focused as a leader on bottom-up and top-down adoption of this new tool.

Sykes explains that the bottom-up use of AI consists of tactical use cases in which recruiters rely on widely-available tools such as ChatGPT to enable them to be better at their jobs. One of the earliest use cases AMS had with AI was utilizing generative AI to refine emails that clients would send to prospective candidates via LinkedIn. Sources doing that on their own initiative improved their InMail hit rates. “It’s a great example of a bottom-up innovation that is simple to do and relies on publicly available and zero cost Chat GPT licenses for transformational tasks,” says Sykes.

Data analysis: Organizations often receive thousands of resumes and job applications. But can teams efficiently sift through this vast amount of data to identify the right candidates? For example, your next hire might currently work at a competitor or even within your own organization. Data analysis will be essential in uncovering these hidden talent pools.

“Data is fundamental to everything we do today,” says Hainsworth. “In the world of AI, we have access to unprecedented amounts of information, but we need to interpret that data correctly to drive meaningful outcomes. Without analyzing the data and asking the ‘so what,’ we won’t know which actions to take or which direction to pursue. So we should be using data deliberately to inform targeted hiring strategies and select the right candidates.”

“It’s important to consider what types of roles we’ve been hiring for and how those trends are shifting,” Hainsworth explains.

“By aggregating data across all our clients, we can identify trends, gaps in demand versus supply, and emerging skill shortages. This insight helps us understand the evolving skill sets needed and where organizations should focus their reskilling efforts, now as well as in the medium term.”

To capitalize on these opportunities, HR teams will need training in data analysis skills. “The more organizations invest in developing their people’s analytical capabilities, the higher the likelihood that they’ll retain top talent,” Hainsworth emphasizes.

Blockchain: This isn’t only for crypto bros who are day trading on their smartphones. Your talent team will need to use this cutting-edge technology which is basically, a transparent “digital notebook of transactions that people can view but not erase or edit old pages. Some proponents believe that it can offer instant verification of candidates and help decentralize talent pools. While not in widespread use, more ambitious recruiters could rely on blockchain for filling roles.

Along with security, users of blockchain won’t need to rely on third-party AI tools or large language models to achieve results. Sykes says that while blockchain will not change the nature of sourcing candidates, it will improve the utilization of AI in the hiring process and help TA teams to ask questions using normal everyday language.

Internal skills marketplace. One skills survey found that employees reported having a mere eight skills related to their profession when they actually possessed more than 20. This is why an internal skills marketplace is more critical than ever. Sadly, an established and properly outfitted internal marketplace is still a rarity in even the most forward-thinking organizations.

“At the root of all of this, we have to ask why we are focusing on this move towards skills? It’s because there are profound shortages of talent and skills in the world today, and that problem is only going to be exasperated with declining population rates,” says Sykes. “Also, because the changing nature of skills means that you’re going to hire someone for a sales role today, and within five years, 40% of the skills that we need them to have will be different. That’s why we’re going on this journey.”

It’s do or die, according to Sykes. “If we’re not nurturing those skills when someone’s joined the organization and we’re not able to rehire them internally with the right skills, then we’re failing,” he says.

The technology for an internal skills marketplace requires maintenance, buy-in from leaders, and plenty of information, advises Hainsworth. And add this to the hiring manager’s frustrations with the TA process. “So many times I hear it’s easier to leave and get another job than it is to find a job internally because managers are hanging onto their resource,” she says.

Don’t forget critical human skills

Assessing skills. Talent teams will need even more help in assessing the skills that a candidate possesses and the role requires. AMS’s Sykes believes that AI will be indispensable in matching the right skilled candidates to the job opening.

And as job roles and position requirements evolve, be honest, are you using the same skills you had at your first job?  It also helps determine if your candidate has the mental flexibility to adapt and mature with their new role. This is where AI comes in again.

“We can assess for that,” says Sykes. “If you were a very forward-thinking talent leader, I suggest that you start asking how do I ensure that every single person I hire has a high level of cognitive dexterity, so that as my organization goes through increasing amounts of change, my employees go on the journey.”

Talent leaders need to ask not only if the candidate possesses the right skills but are open to game changers such as AI and other disruptive innovations as well as external factors that have an impact. “If we’re skills focused, we must be able to assess those skills and measure such attributes as cognitive dexterity and change readiness,” says Sykes.

Emotional intelligence. Hot on the heels of technological and business skills, talent teams must be prepared to measure so-called EQ or interpersonal skills, especially for leadership roles. While it’s easier to test for hard skills such as coding and specific business tasks, soft skills are even more vital in an AI-powered workplace.

“Within the field of talent acquisition, we are automating the more transactional parts of people’s roles, and we want them to be able to take the time they’re saving and reinvest that time in the candidate experience. They can also reinvest that time in advising hiring managers,” says Sykes.

This means that the team’s ability to have a convincing and realistic conversation with hiring managers will also require what Sykes calls “psychometric assessments.” He adds that this will become an increasingly important aspect of any business.

Adaptability & resilience. Change is as constant as it is difficult to navigate in the workplace so measuring a candidate’s ability to adapt and thrive is more important than ever. Can your teams adapt as well or are they stuck in the past?
Sykes points to an AMS client who needed specific skills for color matching at a cosmetics company. They eventually hired an individual from the automotive industry where color matching is a vital skill. “They found that they could successfully hire people from the automotive industry to work in this wildly different industry because skills are a great enabler,” he says.

Also, looking for skills from different business sectors could save employees from burnout by giving them a fresh start with the skills they already possess. “It’s not just another car shop. They can actually work someplace different and learn something new,” he says. 

Gig & project-based hiring. Not every employee wants to be a company person. Finding and nurturing skilled workers will be a greater challenge in the future as companies look to their budgets when hiring with greater scrutiny. Contingent workers also provide flexibility for businesses which allows workers to showcase their skills before making a full-time commitment, however Hainsworth believes we still have some work to do to overcome the challenges of thinking about talent more holistically, rather than in traditional category silo’s.  When we think about talent holistically, skills become the common currency, and the organisations that are focussing on what candidates can do and learn are accelerating the shift to a skills based labour market, where ongoing active learning and adaptability to AI are key.

“Well, AI can help with everything,” she says. She adds that despite projections showing the continued rise in project-based hiring, talent teams still struggle to think about talent holistically.

“If I’m a hiring manager and I need to hire someone, the starting point for that process is either I have to ask for a contractor or ask for permission to hire someone on a permanent basis,” she says. “The fact that that’s the trigger point for getting any support means that no one is going to holistically look at my requirements and say, these are the skills that you’re looking for.”

In the near future, AI will assess the responsibilities and the tasks in a better, smarter and more efficient way. AI will be able to prioritize these needs for the best source of talent whether it is a permanent hire or a freelance worker. “Before we even get to the mechanics of how do you find that person, AI is assessing the requirement and triaging that need by the end of the next year, without a doubt,” says Sykes.

Conclusion: Skills have the final say

Organizations that continue to struggle with their skills hiring journey should not lose hope. AMS, and its Skills Creation, can help bring candidates with the right skills with practical experience, often from diverse backgrounds, to help them achieve success.

The future of work isn’t just about filling roles—it’s about unlocking the full potential of every individual through a skills-first approach, according to Shlomo Weiss, COO at Gloat. AI is transforming how TA leaders assess, match, and develop talent, enabling organizations to build more dynamic and resilient workforces.

“Companies that embrace this shift—leveraging AI, skills intelligence, and agile talent models—won’t just future-proof their workforce,” says Weiss.

“They’ll also drive measurable business outcomes, from increasing productivity and reducing costs to mitigating workforce risks and staying ahead in an evolving market.”

“Every organization is in a different place, but most forward-thinking CHROs are on that journey thinking about the future and in particular because the value of a business is so dependent on the quality of people.” says Hainsworth. “If it improves the bottom line and you get the best talent, your business will grow exponentially.”

written by Phil Albinus in partnership with the Catalyst Editorial Board.

With contribution from:

Michelle Hainsworth

Managing Director, Skills Creation, AMS

Sailesh Hota

Practice Director, Everest Group

Jim Sykes

Chief Operation Officer, AMS

Shlomo Weiss

Chief Operating Officer, Gloat


As businesses and nations move towards net zero carbon emissions, employers are looking for a new breed of employees to tackle the climate challenge by 2050: A green collar workforce.

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The rise of the green collar workforce

Contributors:

Sailesh Hota
Practice Director, Everest Group

David Ingleson
Sector Managing Director for Energy, Engineering and Industrials, AMS

Alain Proietti
Global Head of Talent Acquisition, Siemens Energy

photo of green trees during foggy day

As businesses and nations move towards net zero carbon emissions, employers are looking for a new breed of employees to tackle the climate challenge by 2050: A green collar workforce.

There’s good news and tough news for talent acquisition leaders whose mission it is to find job candidates with the in-demand skills for the coming 25 years. First the challenging news: According to market research giant Deloitte, more than 800 million jobs are vulnerable to the impact of climate change and the push towards net zero carbon emissions.

The good news is that a new breed of employee is emerging with the help of higher education, upskilling and a sense of purpose to fill these new roles and solve this dire dilemma.

Meet the green collar worker. While technologists focus on the latest innovations of AI and machine learning, this category of jobs could save the planet. A mixture of hands-on and intellectual positions, green collar jobs can range from blue collar, labor-intensive roles such as recycling and green energy installations to white-collar roles such as designing energy efficient systems, consulting and drafting sustainable policies.

These new roles are in high demand at the moment and experts foresee a day when many traditional roles will have a critical green-collar component.

Further research by Deloitte explains that this new breed of worker will transform how large enterprises and small companies will do business in the coming quarter century.
“A typical green collar worker can be an office worker or a manual laborer. It is not about the industry, location, or skills of a worker that makes them green collar — it’s about how decarbonization does (or doesn’t) influence their work and their skills,” according to the authors of the 2024 Deloitte report entitled “Work Toward Net Zero.”

As for the men and women who will fill these new roles, Deloitte’s analysts predict various changes in training and career development in the coming years. “Some existing occupations will significantly transform, others may only need to change at the margins, and entirely new ones will emerge as the green collar workforce shapes the future of work,” according to Deloitte.

AMS has not only recognized the need for a green collar workforce, the TA and recruitment leader is helping many savvy companies — such as Hitachi Energy, GE Vernova and Siemens Energy — to achieve their net zero goals with a new team of highly skilled, trained and motivated workers.

Rather than just confining the definition of green collar jobs to roles that are directly linked to the environmental sector, AMS believes the new green collar workforce is much broader than this narrow definition, according to David Ingleson, Sector Managing Director for Energy, Engineering and Industrials for AMS.

“Green collar roles can sit within any industry and sector of the economy with the key common characteristic being that the core function of the role is directed towards the goal of more sustainable practices,” he says. “This means that while a Wind Turbine Technician for a renewable energy company is clearly a green collar worker, so is a Sustainable Finance Analyst in the investment banking sector.” 

If nations are to meet their 2050 net zero commitments, forward-thinking TA leaders will need to fill the roles of this unique sector in short order. Not being prepared for the impact of climate change will not be an acceptable excuse. There is a desperate need for people with these skills, says Ingleson.

What a green collar workforce means for TA leaders

Although they are new to the hiring landscape, green collar positions are just like any other new and emerging roles, and in a dynamic and constantly changing global economy, the world has shown that it is more than capable of changing to the required needs, says Ingleson.

“AMS has seen similar challenges as we moved from analogue to digital technologies and from manual tasks to automated tasks and these challenges have all been overcome,” he says. “Admittedly, we still have skills deficits in critical areas like technology but the green collar workforce is arguably more accessible than highly technical disciplines like cybersecurity or data science.”

Ingleson adds that the green collar workforce is made up of a range of skills in what could also be categorized as blue, gray and white collar roles but that the focus is simply on making the world more sustainable.

“It is for this reason that hiring for these roles should not be as challenging as we think it might be,” he says.

This vision of the future is shared by the global research giant, Everest Group. Sailesh Hota, Practice Director, points out:

“Government data show the global renewables workforce reached 16.2 million in 2023, and under just-transition policies, the UN and ILO project another 24 million green-economy jobs by 2030”. 

Hota goes on to stress that, “green-collar talent will underpin climate-resilient supply chains, zero-carbon microgrids, and advanced carbon management platforms. For TA leaders, the choice is stark: build integrated upskilling engines now to develop the workforce that will power and sustain enterprises of tomorrow, or risk seeing that future delivered by more agile competitors.”

That said, finding, nurturing and recruiting new talent to fill these green collar jobs may need extra care and attention at first. On the plus side, a new generation of young and highly-educated job candidates is entering the workforce from high schools and universities and this population has a passion for addressing the climate change challenge. On the downside, TA leaders report that newer candidates often seek more lucrative jobs in non-green sectors such as tech and finance for their first choice of careers.

“Generation Z and Alpha are highly motivated to embark on careers with purpose, although the sectors in which green collar roles are more prevalent — the more traditional ‘green’ economy which is focused on the Energy, Engineering, Industrials and Utilities sectors — are at present deemed less attractive than the digital, technology and financial sectors,” says Ingleson. “Although green collar roles sit within these sectors, this leads us to a point where the emerging talent is in the main, being attracted to roles sitting outside the green collar workforce, despite these lofty aspirations around ‘purpose.’”

Notwithstanding this challenge, TA leaders should not lose sight of the benefits of hiring green collar workers. Ingleson says that this reality should be “a call to action” to all organizations in all sectors with a strong narrative on sustainability to tell their story in a compelling way.   

“There’s plenty of potential in these jobs to be a part of change,” he says. “We need to sell that especially in our campus and early career recruiting efforts.”

A green collar upskilling opportunity

Green collar jobs are not just about young graduates and new workers entering the workforce for the first time; experienced employees with years on the job will benefit from this emerging job category.

“The climate crisis is upon us, and it will take all generations of talent to steer the planet towards a safer path,” says Ingleson. This means that more mature and experienced workers need to look at re-skilling and up-skilling opportunities either offered by their organizations as part of internal learning and development programs or simply learning on the job and using the transferable skills they may possess, he adds.

Innovative organizations such as Hitachi Energy and GE Vernova are investing heavily in green skills training as this is where they see their drivers for future growth, and both organizations offer these services to their customers as well, says Ingleson. Meanwhile, the more traditional academic and vocational training is growing at a fast pace with more academic institutions offering courses aligned to sustainability, and many large scale government schemes such as the EU’s Green Skills Initiative (one of several programs under the EU Green Deal) and India’s Green Skill Development Program (run by the Ministry of Environment, Forest and Climate Change) are up and running to support in the development of green skills.

“Demands aren’t necessarily explicit from clients, unless their core business is 100% aligned to the green economy such as a renewable energy company,” says Ingleson. However, the expectation that candidates have at the very least an appreciation and awareness of the importance of sustainability is becoming increasingly clear.

“As a result, AMS now offers sustainability courses as part of our recruit train and deploy offering, and we are increasingly expected to prove our own sustainability credentials as part of any procurement processes for new business as an increasing percentage of organizations have made significant sustainability-related commitments,” says Ingleson. For example, in 2021 around 60% of FTSE 100 companies were publicly committed to achieving net-zero by 2050, and this number now stands at more than 80%. 

According to the Deloitte Economics Institute, an estimated 80% of the skills required to achieve net-zero emissions by 2050 already exist in today’s workforce. “This means most current workers are likely to only require upskilling — such as on-the-job training — rather than complete retraining to remain in their current job or to gain a new job due to decarbonization. The skills of workers can facilitate equitable employment opportunities as economies decarbonize,” says Deloitte.

One such AMS client that is achieving some success in its green collar journey is Siemens Energy. The energy giant prides itself on the big steps it has taken to add green collar workers to its ranks of dedicated employees.

“As a global leader in energy technology, we are at the forefront of reducing carbon emissions across the energy landscape, from conventional to renewable power,” says Alain Proietti, Global Head of Talent Acquisition for Siemens Energy. “What this means is that many of our people, require what could be categorised as ‘green’ skills, and a significant proportion of the EUR 80m we invested in continuing education in FY24 was aligned to this purpose — to upskill and re-skill our employees to enable our mission to reduce emissions”.

Siemens Energy is doubling down on green collar jobs. “A large proportion of new hires to Siemens Energy will be expected to bring existing green skills with them, or be excited about the prospect of developing them,” says Proietti.

Reducing carbon emissions and providing energy-efficient products and services is a critical mission for the benefit of everyone on the planet. Thankfully, AMS can help forward-thinking and responsible organizations to fill their ranks with green collar jobs in the years to come.

A green collar upskilling opportunity

Green collar jobs are not just about young graduates and new workers entering the workforce for the first time; experienced employees with years on the job will benefit from this emerging job category.

“The climate crisis is upon us, and it will take all generations of talent to steer the planet towards a safer path,” says Ingleson. This means that more mature and experienced workers need to look at re-skilling and up-skilling opportunities either offered by their organizations as part of internal learning and development programs or simply learning on the job and using the transferable skills they may possess, he adds.

Innovative organizations such as Hitachi Energy and GE Vernova are investing heavily in green skills training as this is where they see their drivers for future growth, and both organizations offer these services to their customers as well, says Ingleson. Meanwhile, the more traditional academic and vocational training is growing at a fast pace with more academic institutions offering courses aligned to sustainability, and many large scale government schemes such as the EU’s Green Skills Initiative (one of several programs under the EU Green Deal) and India’s Green Skill Development Program (run by the Ministry of Environment, Forest and Climate Change) are up and running to support in the development of green skills.

“Demands aren’t necessarily explicit from clients, unless their core business is 100% aligned to the green economy such as a renewable energy company,” says Ingleson. However, the expectation that candidates have at the very least an appreciation and awareness of the importance of sustainability is becoming increasingly clear.

“As a result, AMS now offers sustainability courses as part of our recruit train and deploy offering, and we are increasingly expected to prove our own sustainability credentials as part of any procurement processes for new business as an increasing percentage of organizations have made significant sustainability-related commitments,” says Ingleson. For example, in 2021 around 60% of FTSE 100 companies were publicly committed to achieving net-zero by 2050, and this number now stands at more than 80%. 

According to the Deloitte Economics Institute, an estimated 80% of the skills required to achieve net-zero emissions by 2050 already exist in today’s workforce. “This means most current workers are likely to only require upskilling — such as on-the-job training — rather than complete retraining to remain in their current job or to gain a new job due to decarbonization. The skills of workers can facilitate equitable employment opportunities as economies decarbonize,” says Deloitte.

One such AMS client that is achieving some success in its green collar journey is Siemens Energy. The energy giant prides itself on the big steps it has taken to add green collar workers to its ranks of dedicated employees.

“As a global leader in energy technology, we are at the forefront of reducing carbon emissions across the energy landscape, from conventional to renewable power,” says Alain Proietti, Global Head of Talent Acquisition for Siemens Energy. “What this means is that many of our people, require what could be categorised as ‘green’ skills, and a significant proportion of the EUR 80m we invested in continuing education in FY24 was aligned to this purpose — to upskill and re-skill our employees to enable our mission to reduce emissions”.

Siemens Energy is doubling down on green collar jobs. “A large proportion of new hires to Siemens Energy will be expected to bring existing green skills with them, or be excited about the prospect of developing them,” says Proietti.

Reducing carbon emissions and providing energy-efficient products and services is a critical mission for the benefit of everyone on the planet. Thankfully, AMS can help forward-thinking and responsible organizations to fill their ranks with green collar jobs in the years to come.

For more information, book a consultation with an AMS green collar thought leader today.

photo of green trees during foggy day

written by Phil Albinus in partnership with the Catalyst Editorial Board

with contribution from:

Sailesh Hota

Practice Director
Everest Group

David Ingleson

Sector Managing
Director for Energy, Engineering and Industrials, AMS

Alain Proietti

Global Head of Talent Acquisition
Siemens Energy


Contributors:

View the story

AI + Human Instinct: The Perfect Blend

Contributors:

Josh Bersin

Founder, The Josh Bersin Company

Matt Poole

Head of Service Development, AMS

Krishna Sai Charan

Vice President, Everest Group

Rebecca Wetteman

CEO and Principal Analyst, Valoir

Artificial Intelligence has grabbed headlines since it exploded into the public consciousness with the launch of ChatGPT. The reality of course, is that AI as a concept has been in test phase for far longer with many organizations, but recently the conversation has shifted from “AI will do that” to “AI is doing that”.

This shift from test to use has heightened the need for further discussion on the ethical use of AI. Here’s why talent acquisition leaders of all stripes must not forget the important role that humans will play in overseeing the role AI plays in the hiring process.

Talent acquisition leaders are facing a critical decision when it comes to adopting AI.

As ChatGPT approaches the second anniversary of its debut, HR and TA leaders are, eagerly if cautiously, exploring new ways in which their organizations can deploy these groundbreaking machine-learning tools to hire new employees. While business leaders marvel at the power and potential of Gen AI — and financial officers foresee the benefit of leaner staffs on the bottom line — savvy recruiters can already see the hazards of turning over their day-to-day hiring procedures to technology that has its capabilities rooted in the ability to create its responses from thin air.

There’s too much at stake when using AI without realizing the legal and ethical consequences of employing these tools indiscriminately and with little or no human supervision. Despite the promises of greater automation, recruiters must remember that AI and its breathtaking capabilities cannot be a substitute for the emotion, compassion and ethical judgment that are essential qualities for attracting and retaining the workforce of today, let alone tomorrow. After all, being hired or rejected for a new role has a major impact on a candidate’s life. The role of the TA leader has never been more critical and as AI tools improve and are more widely adopted, the TA leader will bear the ethical and practical consequences of how these tools perform.

Talent is where personal connection and empathy are non-negotiable cornerstones and AI, properly and responsibly deployed, can enhance our lives, says Matt Poole, Head of Service Development for AMS.

AI Has Entered the Recruitment Space

Whilst there are fears that AI will eliminate human interaction from the process, AI can actually enhance the candidate experience. For starters, AI gives recruiters a richer array of options when presenting job opportunities to candidates. Currently, the recruitment process is still rooted in, what Poole calls, the “trifecta of annoying processes” — the job ad, CV, and cover letter.

Forward thinking TAs have already turned to AI to scour these source materials for candidates with the desired job titles, in-demand skills, experience and other factors that make a candidate stand out. Recruiters doing this by-hand typically are inundated with applications, leading to the dreaded “CV blackhole” and applications with no response. AI tools that are tested and proven to be bias-free are able to cope with a much larger workload, ensuring candidates aren’t missed. Recruiters are also using AI to craft interview questions, write higher quality job descriptions and adverts, and create multimedia rich outreach collateral for candidates, all of which are typically time consuming tasks for TA teams.

In response to this time burden, AMS’ sourcing managers are combining Large Language Models (LLMs) with talking avatars to bring hyper-personalized content to life. By simply inputting a job title and location, the tool generates data-driven personas and custom messaging tailored to each audience. Talking avatars narrate key traits, enhancing engagement through real-time, relatable storytelling. This AI-driven approach empowers our Talent Acquisition teams to deliver precise, authentic outreach that resonates deeply, says Poole.

AI tools can also help recruiters engage with candidates during what is typically a lengthy and emotionally taxing recruitment journey that requires multiple interviews, and often with few updates. Recruiters often have to manage dozens of candidates as they move through the recruitment process, which can often take weeks and sometimes months, and can result in the candidate dropping out of the interview process to accept a better job offer. In fact, some recruiters don’t even reach out to candidates if they have been rejected but AI can help bring closure to the candidate.

“Once recruiters have decided to put a candidate forward for interviews and an offer, AMS wants to streamline many of the repetitive, manual administrative tasks that sit on the recruiter’s desk and frankly bog down their workload,” says Poole.

“The tasks themselves do not have to be complex for AI to have value, but the broad personalization it can bring to even those simple tasks can uplift the whole experience for everybody,” says Poole. “It’s kind of a floor raiser, really.”

Poole and his team are adamant that AI is not a decision-making solution but a tool to aid decision making. “At AMS, our approach is to keep the human in control, in the role of the decision maker,” he says. “Actually, what we want to do is speed up the point at which we can get the decision-maker to the decision. That’s where AI will be most effective.”

As companies have started to explore the power of AI in small-scale AI trials and pilot programs, some recruiters have realized that AI tools have their share of limitations and challenges. They understand that they require human oversight. Many of these drawbacks are not so much design flaws, as fundamental building blocks of the approach that has unlocked generative AI. A feature and not a bug, according to Poole. After all, he says that gen AI tools are designed to be creative, and it is intrinsic to their design that they are unable to be 100 percent accurate and reliable. “It makes picking the right tool for the use case incredibly important” he remarked. Not every problem requires an AI-shaped solution.

As businesses automate more of the process steps in recruiting, two “human centered” parts remain, according to Josh Bersin, founder of the HR technology consultancy The Josh Bersin Company. The first is the scoping and description of the job.

“This is far more than AI-generated job descriptions, a recruiter needs to work with the hiring manager, hiring team, and business leaders to scope the job, understanding the role, understand the culture, and force the hiring manager to consider internal candidates, org design, or other issues before simply posting a requisition,” he says.

“The second is interviewing and getting to know the candidate, which includes understanding their cultural fit, skills, interests, aspirations, and fit,” adds Bersin.

TA leaders also need to understand that they are not the only ones using AI — candidates are using machine learning tools to write cover letters, sharpen resumes and even take tests for job skills. “I attended a client roundtable recently with an oil and gas company and the most important thing to them was not how can we use AI in all of these cool ways. It was how do we know if candidates are using AI to game our interviews or any of our assessment processes?” recalls Poole.

Poole believes that AI adoption will be “meaningful but slowish,” as organizations attempt to get AI right and use these tools for good. “Ultimately in recruitment, we deal with people’s livelihood. This is not like counting apples into a warehouse, so we have to treat AI in the right way,” he says

The Ethical Use of AI

At the forefront of a TA leaders’ mind is the need to ensure that the AI models used by vendors in their supply chain, are properly scrutinized for bias and fairness and deployed in an ethical manner. And this is a job for humans, says Poole.

“Most of our TA clients at this point are very aware of the EU AI Act, the different US state legislations like New York’s local law 1 44, among others, says Poole.

Given the lack of guidelines, AMS unveiled the ‘AMS AI Ethics Advisory Board’ in 2024. This new body will help guide AMS and its clients on what they need to consider when deploying AI-powered recruitment tools, especially those that need further testing.

Poole says he has encountered clients who are aware of the ethical and legal concerns when using AI but they are confused about the current spate of laws that are being considered on the local and national level. Clients have told Poole that this confusion can be a barrier to AI adoption.

“Typically, there’s someone on their team who has an understanding of what the legislation is actually saying and what “ethical AI” actually means in practice, but beyond that many executives and stakeholders need real educating. A lot of clients fail to understand or just haven’t quite got to grips with how complex this can be, particularly in global or multi-regional organizations” says Poole. For example, the EU passed a thorough piece of AI regulations although it has yet to take effect. Meanwhile, the UK government has decided to take a “wait and see” approach to see how the market self-regulates, whilst in the United States different state legislation sets the bar at different levels.

“If you are a global enterprise and you’re trying to apply a use case to your business, there is significant complexity. We’re already talking to clients regularly about this and have had time to consider the implications; we come with a prebuilt perspective that they haven’t had the chance to get to yet,” says Poole, who adds that AMS has partnered with TA solution provider Holistic AI for webinars and knowledge sharing on this topic.

Krishna Sai Charan, a vice president at HR consultancy Everest Group, agrees that companies must oversee their use of AI with a human supervisor.

“We are seeing a myriad of use cases where recruitment professionals are leveraging AI alongside intelligent automation for boosted productivity and a superlative candidate experience,” he says. “However, while it is imperative for organizations to leverage AI as an enabler within the recruitment ecosystem, the human touch will continue to be important for creating meaningful connections that technology alone cannot achieve.”

AMS has been running an AI Accelerator in 2024; an internal, cross functional team charged with bringing AI capabilities into AMS’ tools and service proposition in a responsible, ethical way.

Our Ethics Board set overall parameters and govern where our work takes us, and our steering committee and product development teams work with us to bring new capability to life. Separately, we have an AI risk committee, which quite apart from the utility of the use cases, is simply there to make sure that the way we bring the tool to life is compliant, fair and so on. So, our development of AI tools is very much rooted in robust product development processes that our clients are able to benefit from. They can take advantage of our expertise and work in this area without needing to fund their own investments.

Talent acquisition teams can take advantage of the power of AI without compromising control, quality, and ethics, according to Rebecca Wetteman, CEO and principal analyst of HR consultancy Valoir. She says that while most organizations today are keeping a human in the loop as they learn more about the effective use of AI, in the future talent teams will be able to manage AI agents to automate and scale many parts of the talent acquisition process. For talent acquisition to effectively and safely leverage AI, she says that teams need to understand the potential bias in models and training data so they can effectively correct and take advantage of data masking capabilities that reduce the possibility of bias.

“It’s important to note that AI can be an accelerant to TA practices — but that can mean accelerating good or bad practices. Organizations that have fair, transparent, and ethical TA practices to start with and choose technology that can reinforce those practices can leverage the benefits of AI while managing the risks,” she says.

Ultimately, humans and technology need to co-exist in much the same way they always have, which is with a degree of open-mindedness and what Poole calls the “push-pull” that occurs whenever innovation reshapes something in the workplace. In the same way that the Internet transformed how organizations do business, AI will change the “tasks to be done” and therefore reshape the roles we all play in that, he says.

This will require access to expertise to help ambitious organizations reach their goals. “As we move forward,” Poole says, “let’s ensure that our human values guide the future of AI and not the other way around.”

written by Phil Albinus in partnership with the Catalyst Editorial Board

with contribution from:

Josh Bersin

Founder, The Josh Bersin Company

Matt Poole

Head of Service Development, AMS

Krishna Sai Charan

Vice President, Everest Group

Rebecca Wetteman

CEO and Principal Analyst, Valoir


Contributors:

View the story

RPO & the India Advantage

Contributors:

Josh Bersin

Founder, The Josh Bersin Company

Roop Kaistha

Regional Managing Director, APAC, AMS

Rebecca Wettemann

CEO, Valoir

Long known as the destination for call centers and back-office processing, the outsourcing and offshoring giant is pivoting to R&D, engineering, data analytics and now AI.

Here’s why your organization must join Team India.

When it comes to outsourcing, India remains the gold standard.

Starting around 2000, India’s outsourcing firms have blossomed from a collection of industrious, savvy, and reliable business processing services that oversaw western companies’ call centers and back office operations to become the go-to destination for offshoring, nearshoring and captive sites for major global businesses. And despite the global and regional booms and busts of those past two decades, India remains the top partner for companies seeking to streamline operations, centralize business tasks, and achieve greater savings.

In the years since the global pandemic and the subsequent lockdown, India pivoted to become a center of true technological innovation that is dedicated to the next-wave advancements in programming, research and development, engineering, data analysis and the newly introduced business tools: artificial intelligence and Generative AI. India outsourcing centers also embrace hybrid and office-based working models which help broaden the search for candidates who are entertaining multiple job offers in a tight labor market.

Let’s look at the India RPO advantage by the numbers:

– India’s total labor force is an estimated 437.2 million, i.e., larger than the total population of the United States (338.3 million)

– India’s Global Capability Centers employ up to 70% of the world’s GCC headcount

– Last year, India reported an overall leasing volume of 27.3 million sqft in the offshoring industry, a 26% increase from the previous year

– Demand for AI services could reach $17 billion by 2027, according to a report by IT industry body Nasscom

– Last year, around 45% of high-tech and travel companies, and 43% of telecom, manufacturing, and construction firms, nearshored operations to India, per media reports

In a few short years, India is now not only an exporter of high talent, it’s attracting and retaining talent as well. As forward-thinking talent acquisition leaders looking to expand its recruitment process outsourcing, it’s time to prepare for the next India business revolution.

Why does India continue to remain an attractive offshoring partner especially when it comes to RPO? According to Roop Kaistha, regional managing director of APAC for AMS, it all boils down to India’s advantages as an outsourcing partner. The nation is politically stable (Prime Minister Modi was re-elected in June 2024); its young and well-educated workforce, and investments into infrastructure. The world’s largest democracy also created the 18th largest exclusive economic zones inside the country, and around Asia, Europe, Africa and North and South America.

“It’s not that people are flocking to India without the country doing anything. We all know that India was the back-office call-center hub twenty years ago, but the government and Indian businesses have moved outsourcing up the value chain to offer more services,” says Kaistha.  “India is now a net giver of talent,” she says.

Talent acquisition industry experts have witnessed the same transformation.

“While many call centers and back office operations were staffed in India for cost reduction, companies now use Indian talent for engineering, research, sales, and other design and innovation needs. Professionals in India are well educated and ambitious to succeed, making such teams highly competitive and often much less expensive to hire,” says Josh Bersin, founder of the HR technology consultancy The Josh Bersin Company.

Rebecca Wettemann, CEO of the HR technology market research firm Valoir, says she and her colleagues are seeing organizations look to hire Indian resources to support research and development, data science, and AI, as well as support for cloud applications.

“The growing availability of qualified resources in India is certainly part of this but so is the growth of indigenous Indian technology companies such as Zoho raising awareness of India’s ability to deliver innovation in the tech sector,” says Wettemann.

The India Partnership

 This is not news to AMS customers.

According to Kaistha, roughly 70% of AMS RPO clients have either established GCCs in India or they are in the process of performing due diligence or establishing these centers right now. India recently began offering what Kaistha calls “end-to-end integrated service centers” that handle business tasks ranging from operations to HR.

“Companies in the U.S. and Europe are establishing innovation centers, including sandbox and digital innovation facilities, for this growing market,” she says. She adds that many, well known, financial giants credit India’s centers of excellence (COEs) as a critical part of their tech transformation.

AMS also helped a global pharma giant that operated its tech development center in India. This project requires incorporating IT recruiters and sourcers into the AMS team, while advising on skills availability and salary market insights. AMS also targeted specific talent pools for aspirational candidates to meet salary bandings. Together with AMS guidance, the client hired more than 260 IT and data analytics employees with a 45-day time to offer.

A major European bank that operates a multi-location GCC in India needed sourcing and admin for 6,000 hires across India, including 2,700 technology roles. In 10 weeks, AMS deployed a team of 100 TA experts in less than three months, managing 1,500 requisitions within weeks, optimizing processes and cleansing data to remove backlogs, while reducing agency reliance and improving compliance. This RPO initiative delivered 225 technology hires per month, 44 days time-to-offer, 50 hires per month in all roles, and an 82% offer-to-start ratio.

Skills, Education and Infrastructure: The Right Stuff

When finding talent in India, it comes down to attracting, interviewing and nurturing the right candidate with the right skills. Thanks to India’s young population and their knowledge of English, Mandarin, French and German among other languages, Indian firms have near bottomless offering of highly skilled labor. But there are challenges when it comes to outsourcing to India — as well as other nations.

“The main issues to consider are leadership and alignment with other international teams, as well as the broad time zone differences to manage. Many of the high-performing Indian teams I meet work nights or other hours to align well with their US or European teammates,” adds Bersin. “It’s also important for teams around the world to get to know each other and meet face to face regularly.”

TA leaders looking to hire in India must determine and pinpoint the skills the open positions require currently and in the future. And any organizations looking to hire must budget for a realistic time frame. This is not a rush job, says Kaistha. “Sometimes clients expect that they can simply lift and shift people from one project or division to another,” she says.

Plus, the time-to-productivity must be monitored and addressed. “We find that if clients don’t have the right outsourcing and RPO partner, uncertainty can begin to take root,” says Kaistha. She adds that HR and TA leaders are usually informed by the business divisions about the open roles and the selected skills and then told to “go find them.”

“At AMS we know how talent acquisition processes work,” says Kaistha. “TA searches need to be calibrated so we find sometimes that [filling these roles] is a big challenge.”

And outsourcing is not just for Fortune 500 companies. AMS recently partnered with a modestly-sized Japanese pharmaceutical client that operated in a niche segment. Although it is not a household company name, they were looking to hire around 400 new workers per annum in India. The clock was ticking. Like similarly-sized clients, the pharmaceutical company considered relying on agencies that typically charge less than RPO firms. AMS was able to hire new staff without relying on agencies in what Kaistha called a “commoditized market.”

“Sometimes clients say ‘we’re just going to use agencies because it’s so cheap,’ and they can very easily get into that trap if they cannot find the right TA partner,” she says.

The Future of Outsourcing: India

Even with these challenges, India will remain the top outsourcing provider in the decade to come. Kaistha believes that the technology layoffs that occurred in the U.S. and Europe in late 2022 are not in the India outsourcing forecast.

“My crystal ball is looking very optimistically into the future, and it says that we are going to go back to pandemic hiring numbers. There will be ups and downs in economies and a bit of decoupling has happened globally, like in China, but it can’t be sustained for too long,” she says.

“I truly think that hiring numbers will come back up in the second half of 2024 but going into 2025, we will see pre-COVID hiring numbers thanks to the huge focus on employee skills,” she says. “Unemployment rates are still relatively low and spending is kind of back because interest rates are likely to go down. So just based on those factors, I do think hiring numbers will come back.”

To find the workers in India with the right, cutting-edge skills,
AMS experts will be able to help.

Written by Phil Albinus and reviewed by the Catalyst Editorial Board

with contributions from:

The Future of Outsourcing: India

Even with these challenges, India will remain the top outsourcing provider in the decade to come. Kaistha believes that the technology layoffs that occurred in the U.S. and Europe in late 2022 are not in the India outsourcing forecast.

“My crystal ball is looking very optimistically into the future, and it says that we are going to go back to pandemic hiring numbers. There will be ups and downs in economies and a bit of decoupling has happened globally, like in China, but it can’t be sustained for too long,” she says.

“I truly think that hiring numbers will come back up in the second half of 2024 but going into 2025, we will see pre-COVID hiring numbers thanks to the huge focus on employee skills,” she says. “Unemployment rates are still relatively low and spending is kind of back because interest rates are likely to go down. So just based on those factors, I do think hiring numbers will come back.”

To find the workers in India with the right, cutting-edge skills,
AMS experts will be able to help.

Written by Phil Albinus and reviewed by the Catalyst Editorial Board

with contributions from:

Josh Bersin

Founder, The Josh Bersin Company

Roop Kaistha

Regional Managing Director, APAC, AMS

Rebecca Wettemann

Rebecca Wettemann, CEO, Valoir


When ChatGPT made its debut in late 2022, the initial reaction was varied to say the least. Some technology experts predicted a bold new future of automation and innovation, business leaders predicted massive savings due to the elimination of huge swaths of jobs for millions of people while doomsayers predicted the end of the world when AI becomes self-aware.

View the story

AI by 2025:
The urgent need for Training and Skilling

Contributors:

Allyn Bailey

Senior Director, SmartRecruiters

Julian Thomas

Managing Director of Digital Product, AMS

Rebecca Wettemann

CEO & Principal Analyst, Valoir

Generative AI (Gen AI) is an important part of the future of work but what does that mean for talent leaders?

Our experts agree that a new approach to skilling current and future employees in the ethical use of artificial intelligence is a must.

When ChatGPT made its debut in late 2022, the initial reaction was varied to say the least. Some technology experts predicted a bold new future of automation and innovation, business leaders predicted massive savings due to the elimination of huge swaths of jobs for millions of people while doomsayers predicted the end of the world when AI becomes self-aware. Thankfully, the more dire predictions haven’t materialized as organizations have proceeded with caution when it comes to handing the keys over to a tool that some critics have called “spicy autocomplete” in online memes.   

Talent leaders and their human resource counterparts have taken a keen interest in using Generative AI in their operations with plans to expand its use by 2025. And they are taking steps right now to make the promise of Gen AI in the organization a productive and profitable reality. To achieve these goals, TA leaders will need to focus on AI training so that current and future employees have the right skills to use AI as effectively and as ethically as possible.

Unfortunately, most modern talent acquisition teams have not adequately addressed skilling for using AI in the coming year, according to “Is HR Ready for AI,” a new report from market research firm Valoir.

In a study of 150 global HR leaders, Valoir found that nearly one quarter of businesses have adopted some form of Gen AI for talent acquisition, making it the leading area for Gen AI adoption to date. Meanwhile, 30 percent plan to adopt it in the next 24 months. In terms of training employees for using AI, however, only 14 percent have an established training policy, and a shockingly low eight percent have a skills development program in place for workers whose positions could be made extinct by machine learning.

According to Rebecca Wettemann, CEO and principal analyst for the Arlington, Virginia-based Valoir, TA leaders and their HR counterparts need to establish policies that provide guardrails for the safe and effective use of AI for all employees including their recruitment teams.

“Given how rapidly the field is evolving, TA leaders are going to have to look beyond their traditional training strategies to deliver effective AI training that is tailored to individual roles and existing skills levels,” says Wettemann.

And today’s Gen AI tools can help create the training and skilling programs for new and current employees. “Talent leaders need to move to a skills-based approach — if they haven’t already — to identify opportunities for retraining and upskilling as well as skills gaps,” adds Wettemann. “The good news (and irony) is that AI is well suited to helping them build dynamic skills taxonomies and map skills to learning and development opportunities.”

Gen AI Training Needs for Today and Tomorrow

TA leaders and their recruiting teams using machine learning is fairly old news. TA solutions have used AI to scour resumes, cover letters and job applications in recent years, but with the release of ChatGPT and similar tools that use large language models (LLMs), some recruiters are relying on Gen AI tools to craft interview questions and candidate emails, power chatbots that interact with candidates and guide them through the application and interview process, as well as establish that the hiring process complies with DEI mandates and current employment laws.

Along with this innovation, greater use of AI is coming to the hiring process and the training required may never stop, says Allyn Bailey, senior director of customer marketing for TA solution provider SmartRecruiters and a former global recruiter for Intel Corp.

“This technology isn’t just tinkering around the edges; it’s poised to fundamentally overhaul key aspects of the recruitment process,” says Bailey. “From recruitment marketing to candidate communication, assessment, and even the aggregation of hiring manager feedback, the potential for change is enormous.”

That said, Bailey says that machine learning’s most significant impact will come from businesses that don’t just stop at implementing Gen AI solutions. “The real game-changers will be those that strategically integrate these AI capabilities with a wide range of automation solutions, creating a seamless, efficient, and highly effective recruitment ecosystem,” she says.

“This holistic approach is where the future of talent acquisition lies, and we’re on the cusp of that exciting frontier,” adds Bailey.

Julian Thomas, Managing Director of Digital Product for AMS, paraphrases the advice that Uncle Ben gave Peter Parker in the origin story of Spider-Man: With great power comes great responsibility. And this means training employees with a new set of AI skills for the future.

“The training must focus on judgment and knowing the limitations of the technology. The people that are going to win are those who understand the limitations of this new technology as well as the opportunities,” he says. “The market is moving very fast and the technology’s moving even faster, so we need good training.”

One key area for training is data. SmartRecruiters’s Bailey predicts that TA professionals who use Gen AI will have to become data experts or become more comfortable with gathering and analyzing reams of information.

“In the Gen AI-driven hiring landscape, recruiters need to become maestros of tech, data, ethics, and experience design,” she says. “It’s about getting smart with automation tools to streamline TA operations, diving deep into data analytics for sharper insights, and navigating the ethical maze of AI with a clear compass.”

This new data generated by AI can be analyzed for greater insights into the organization and the people who use these tools. “While we have reports on time to hire and things like that, AI is applying a large language model to the structured data we generate. This will make a much more natural way of reading insight from our process and the data we generate,” says Thomas.

One of those insights is the candidate experience in the recruitment process, or what Bailey calls the “secret sauce” in creating “journeys” through the hiring process that resonate with candidates and TA teams alike to make every touchpoint meaningful with AI.

“Savvy recruiters will weave these elements together, creating a recruitment symphony that’s both efficient and human-centric,” she says. “As companies catch the beat, those leading the charge in blending these skills will not just fill positions but will shape the future of work itself. It’s time to remix recruitment with a blend of tech, heart, and art.”

Avoiding AI Hallucinations and Other Traps

But not all is wine and roses when using current ChatGPT and similar tools. Ask anyone who has used ChatGPT to write their obituary; the results are often ludicrous. The current batch of machine-learning tools have a propensity to generate responses that are flat-out false when given low-quality data;  improper or misleading prompts; or unique interpretations of different AI systems. These are called “AI Hallucinations” when a Gen AI tool fabricates answers from whole cloth.

And there are real-world repercussions when AI Hallucinations occur. ChatGPT, for example, inferred that an Australian politician was guilty in a bribery scandal when he was in fact the whistleblower. In the summer of 2023, a U.S. judge fined two New York lawyers who submitted a legal brief that included six fabricated case citations generated by the same Gen AI platform. This illicit action came at a price: a fine of $5,000.

“TA leaders need to be thinking about training beyond the technical use of AI in areas like critical thinking, so employees will be prepared to evaluate and interpret recommendations that AI delivers,” advises Wettemann.

Thomas agrees. “TA teams also need measurement of the effectiveness and outcomes of their work. We need to establish controls to understand the efficacy and ensure everyone is using it in the same way,” he says. “The organizations that do that will be successful.”

Right now, challenges have emerged in adopting policies and practices for AI training. Valoir found that the biggest hurdle inside organizations is a lack of AI skills and expertise (26 percent), followed by the fear of risk or compliance issues (23 percent), and lack of resources or budget (22 percent).

Training for Using AI Ethically

Employees using AI must also be trained in its ethical use, especially in terms of achieving DEI mandates and complying with government regulations. The current iteration of Gen AI may be a modern, cutting-edge tool that is less than two years old, employers cannot ignore anti-discrimination employment laws that have been on the book for decades. But the potential is there, warns AMS’ Thomas. These large language models (LLMs) based on public Internet content and data gathered inside an organization has the potential to, in his words, “institutionalize corporate biases.” In short, recruiters using AI may inadvertently end up interviewing and recruiting people who look like them and share their backgrounds.

At the same time, recruiters must train for the day when recruiters will allow Gen AI to make hiring decisions, even if this reality could be years in the future.

AI will indeed take the reins in hiring decisions, predicts Bailey. “While we’re often hesitant to sideline human judgment, the reality is that humans bring biases, delays, and inconsistencies to the table,” she says. “AI, on the other hand, offers a path to more objective, efficient, and streamlined recruitment processes.”

Despite what Bailey calls “popular resistance” to the idea that a machine will eventually hire human beings, she believes that the future of hiring leans heavily towards AI-driven decisions. “The question isn’t if AI will lead in hiring, but when and how we’ll adapt to this shift,” she says.

Thomas agrees that it would be naive for TA leaders to assume that Gen AI hiring new workers won’t happen in the near future in the same way that medical AI tools won’t diagnose illnesses and prescribe medications. Not only will AI hire new workers, Thomas believes it will decide which AI technology to deploy inside an enterprise.

“Will AI recruit people? If it does, it’ll be because it’s trusted, understood and measured to be more effective than a human recruiter. But while it isn’t measured and known to be more effective right now, then it shouldn’t do so,” he says.

“This is one reason that recruiters should be trained and not currently hand over the hiring of a candidate to Generative AI, no matter how smart it appears to be,” advises Thomas.

Ultimately, employees and especially TA teams must be trained in the potential power of Gen AI as a productive and potentially disruptive form of workplace technology. At the same time, everyone who trains employees in using this new gear must not lose sight of the people it is designed to serve.

“This is really about putting human factors first and understanding that while there’s plenty of potential benefit from AI, there’s also a lot of fear and it’s not all unfounded,” warns Wettemann. “Rather than taking a technology-first generative AI strategy, leaders will need to take a human-first approach, giving employees both the guardrails and incentives they need to maximize value and minimize risk from AI.”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

Training for Using AI Ethically

Employees using AI must also be trained in its ethical use, especially in terms of achieving DEI mandates and complying with government regulations. The current iteration of Gen AI may be a modern, cutting-edge tool that is less than two years old, employers cannot ignore anti-discrimination employment laws that have been on the book for decades. But the potential is there, warns AMS’ Thomas. These large language models (LLMs) based on public Internet content and data gathered inside an organization has the potential to, in his words, “institutionalize corporate biases.” In short, recruiters using AI may inadvertently end up interviewing and recruiting people who look like them and share their backgrounds.

At the same time, recruiters must train for the day when recruiters will allow Gen AI to make hiring decisions, even if this reality could be years in the future.

AI will indeed take the reins in hiring decisions, predicts Bailey. “While we’re often hesitant to sideline human judgment, the reality is that humans bring biases, delays, and inconsistencies to the table,” she says. “AI, on the other hand, offers a path to more objective, efficient, and streamlined recruitment processes.”

Despite what Bailey calls “popular resistance” to the idea that a machine will eventually hire human beings, she believes that the future of hiring leans heavily towards AI-driven decisions. “The question isn’t if AI will lead in hiring, but when and how we’ll adapt to this shift,” she says.

Thomas agrees that it would be naive for TA leaders to assume that Gen AI hiring new workers won’t happen in the near future in the same way that medical AI tools won’t diagnose illnesses and prescribe medications. Not only will AI hire new workers, Thomas believes it will decide which AI technology to deploy inside an enterprise.

“Will AI recruit people? If it does, it’ll be because it’s trusted, understood and measured to be more effective than a human recruiter. But while it isn’t measured and known to be more effective right now, then it shouldn’t do so,” he says.

“This is one reason that recruiters should be trained and not currently hand over the hiring of a candidate to Generative AI, no matter how smart it appears to be,” advises Thomas.

Ultimately, employees and especially TA teams must be trained in the potential power of Gen AI as a productive and potentially disruptive form of workplace technology. At the same time, everyone who trains employees in using this new gear must not lose sight of the people it is designed to serve.

“This is really about putting human factors first and understanding that while there’s plenty of potential benefit from AI, there’s also a lot of fear and it’s not all unfounded,” warns Wettemann. “Rather than taking a technology-first generative AI strategy, leaders will need to take a human-first approach, giving employees both the guardrails and incentives they need to maximize value and minimize risk from AI.”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

Allyn Bailey

Senior Director, SmartRecruiters

Julian Thomas

Managing Director of Digital Product, AMS

Rebecca Wettemann

CEO & Principal Analyst, Valoir


Building talent is often more effective than recruiting, and is now considered essential for enterprise success, candidate attraction and employee retention. Here’s what forward-looking TA and HR leaders must remember to retain talent and drive productivity.

View the story

The Art of Skills-Based Hiring:

How to increase productivity and growth while averting the current skills crisis

Contributors:

April Hicks

Head of Global Talent Acquisition, People Strategy & Enablement, Bank of America

Tim Gillespie

Interim Head of The Academy, Bank of America

Josh Bersin

Founder, Josh Bersin Company

Lisa Forrest

Managing Director, Client Services, Americas, AMS

Bernard Marr

Futurist, strategic advisor and business author

Building talent is often more effective than recruiting, and is now considered essential for enterprise success, candidate attraction and employee retention.

Here’s what forward-looking TA and HR leaders must remember to retain talent and drive productivity.

Do you hear that sound? Throughout nearly every business, human resource and talent acquisition leaders can hear the quiet rumble of a crisis resulting in the lack of skilled employees and recruits. It’s getting louder and most C-suite executives are only just beginning to respond to these ominous signs.

Look at some headlines:

  • Recently, Slack, the workplace chat platform owned by Salesforce, placed its employees on a one-week hiatus to earn “Ranger Status” via its Trailhead online learning platform
  • A recent Enterprise Strategy Report found that 71% cybersecurity executives admit that they’ve been impacted by the cybersecurity skills shortage, which has increased workload for cybersecurity teams (61%), left job openings unfilled (49%), and caused high burnout among staff (43%) 
  • Taiwan Semiconductor Manufacturing Company postponed the opening of its Arizona chip factory to 2025 due to a shortage of technical workers

We are in the midst of a critical skills crisis. According to news reports, HR and TA experts believe that by 2030, demand for skilled professionals will far outstrip supply, and will result in a financial impact of $8.452 trillion in unrealized revenue. This crisis has spread to many fields that were once seen as desirable and lucrative by candidates and were once easy to find capable workers: IT, cybersecurity, finance and environmental science among others. But there is hope, say TA and HR leaders. The good news is that there are solutions to this crisis if companies address this challenge head on by evaluating how and where they find talented people. In short, they must invest in their future with the skills they need to be producers and leaders inside their companies. 

This is where reskilling, upskilling and new skills can become the differentiator between failure and success. 

According to HR technology analyst Josh Bersin, one answer to the ever-expanding skills crisis is to lean in “fast and hard” to reskilling the existing workforce. But this is easier said than done, he adds.

“Reskilling is an intentional shift in how your company thinks about employee learning and development as well as retention, and it requires coordination at all levels of your organization,” says the founder of HR technology market research firm The Josh Bersin Company. “But if you get it right, you will reap the benefits from increased productivity—aka profitability—as well as developing higher rates of employee retention and a deeper commitment towards your brand.”

TA leaders have heard this message loud and clear and are responding to the changing nature of employee and candidate skills. Not long ago, a candidate’s resume lead with their job experience and education on top of the paper or electronic resume with a small list of skills at the bottom of the document.

“Now, skills have switched places in importance and priority with education and experience thanks to the increased demands of modern work,” says Lisa Forrest, Managing Director of Client Services for AMS. 

“The skills that I had at the bottom of my CV were relevant when I started my job and were probably relevant 10 years into my job, but those skills might no longer be relevant two years from now,” she says. 

The increased and insatiable demand for new skills has spurred employers to hire candidates for the skills that they currently possess, but HR and TA leaders must also be aware of the skills they will need for the same role in the years to come. If that were not challenging enough, employers must screen for candidate’s willingness to learn new skills as well.

“It’s not just the skills that the candidate has today. It’s their ability that I see in them to acquire additional skills as they work,” says Forrest. “I may not care if they worked on a legal, sales or an operations team I want to know if they can learn new ones along the way.”

Unfortunately, Forrest says this is where leaders get “stuck.” Hiring managers may know the hard skills that a role requires—knowledge and experience with risk and compliance in financial services, for example—but they may not know the soft skills that are also necessary for filling a new role.

“When you ask a company to work out what skills they need, they typically are asking for soft skills. They might be negotiation skills, a level of moral conduct and code of behavior. It could be the need for people to pay a high attention to detail or adherence to a framework of rules,” says Forrest. “Hiring managers and recruiters often find it difficult to pinpoint what they’re asking for.”

Fortunately, there is no shortage of TA solution providers—many of which are AMS partners— whose tools can assess and infer current and emerging skills. According to Bersin, vendors like Eightfold, Gloat, Phenom, Beamery, and others use advanced AI to identify candidate skills from their job experiences and other relationships. 

“The big challenges companies have is deciding what skills to associate with a given job, and then building a taxonomy. Most companies have over-engineered themselves to death and unfortunately, some tools are not really that useful yet,” says Bersin. “SAP is actually there but in general most companies are relying upon a new generation of talent intelligence tools to do this.”

When asked to name the hot skills for the future, Forrest calls this “the golden question.” Ironically, the quest for many of these hot skills in the coming two to four years are not entirely brand new. Just ask Bernard Marr. The futurist, strategic advisor and business author believes that the hot skills for 2024 will be found in Generative AI and machine learning, sustainability, project management and communications, healthcare, data, interpersonal networking, cloud computing, and cybersecurity. Although these topics have been around for years—the concepts of cloud computing have been around since the 1960s—the skills required to master these constantly developing fields continue to grow at a rapid pace.

This is why employers must focus on skills and reskilling candidates and current employees like never before.

Enter “The Academy” at Bank of America

One employer that did just that is Bank of America. One of the world’s largest financial institutions, it offers skilling and reskilling to its 213,000 global employees via The Academy of Bank of America.

According to Tim Gillespie, interim head of The Academy, the bank’s in-house education initiative began in 2016 with a focus on its consumer business and financial centers and expanded to wealth management in 2019. In 2021, Bank of America merged its global learning organizations and officially launched The Academy at Bank of America to support the career development of all employees.

Gillespie says that The Academy is a “shining example of true partnership” across Bank of America’s different functions including lines of business, global human resources and other divisions. “We knew that there was variability in the employee experience happening across the board, both in onboarding and upskilling, and making sure that people understood what’s expected of them in that role,” he says.

Once it started its skilling initiative, Bank of America soon realized that it had to gather disparate groups inside the bank to deliver consistency for new employees. “We know that if new recruits can be onboarded and feel like they’re cared for, set up for success, understand the values and expectations of our company, that we are far more likely to improve retention, and therefore reduce attrition,” Gillespie says. He adds that the bank wanted to increase the speed to proficiency and productivity, which ultimately helps to serve the client better.

The Academy also supports industry licenses and designations such as the Series 7 – aka the General Securities Representative Exam—and Certified Financial Planner degree. “We provide them with a calendar, the resources, and in many cases, instructor-led training to allow them to do that while they continue in their role at Bank of America,” he says.

The Academy also leverages immersive technology for learning – including deploying virtual reality (VR) headsets at 4,000 financial centers to better equip employees for challenging conversations, train for banking and advising procedures, and even how to respond to dangerous situations like a bank robbery. Last year, The Academy conducted more than 940,000 practice sessions in its immersive technology modalities, and teammates shared that the exercises helped them deliver better service to bank clients and customers.

Along with building up The Academy with cutting-edge technology, the bank is in its third year of creating a job architecture, which includes a robust skills library to help the bank create a job framework that groups similar jobs inside the organization. 

“This ensures that people have a clear understanding of what we call ‘job families’ to help anyone who wants to move across the company,” says April Hicks, Head of Global Talent Acquisition, People Strategy & Enablement at Bank of America. Prior to the creation of this job architecture, Hicks says the bank didn’t have a consistent language or framework to entice people to pursue new skills. “It became challenging for people to assess a skill when we’re not talking about that skill in the same way,” she recalls. 

In response, Bank of America created a skills library that boasts more than 200 skills and is in the process of embedding those skills into its HR processes with plans to link them to its employee learning solutions. 

“We’ve used it to create job descriptions that are standardized and make it easy for employees to look at it and say, ‘now I get it,’ ” she says. 

While The Academy and the skills taxonomy are powered by a variety of HR and TA technology solutions, they all operate with Bank of America’s core HR solution, Workday. The bank also built a custom jobs portal that houses every job description, related information, and how it connects with the Bank of America workforce. “All of that information flows between Workday and the other solutions to ensure that that information can be fed into our hiring processes,” says Hicks.

The good news, the reskilling program inside Bank of America has had a positive impact on employee retention even as other global companies struggle to address the skills crisis. Bank of America’s internal talent communities have helped drive employee retention as employees have the ability to learn about new roles and opportunities inside the bank and obtain the skills needed for those positions. In 2022, Hicks says that 30,000 Bank of America employees moved to new roles within the organization. 

“We want individuals to work for us for a career, not a job. We absolutely believe in making it easy for our employees to move throughout the company,” says Hicks. 

“We’re a big company and frankly, there’s no reason to go down the street,” she says. “Why not stay with us and let us help you find that opportunity inside Bank of America?”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

Enter “The Academy” at Bank of America

One employer that did just that is Bank of America. One of the world’s largest financial institutions, it offers skilling and reskilling to its 213,000 global employees via The Academy of Bank of America.

According to Tim Gillespie, interim head of The Academy, the bank’s in-house education initiative began in 2016 with a focus on its consumer business and financial centers and expanded to wealth management in 2019. In 2021, Bank of America merged its global learning organizations and officially launched The Academy at Bank of America to support the career development of all employees.

Gillespie says that The Academy is a “shining example of true partnership” across Bank of America’s different functions including lines of business, global human resources and other divisions. “We knew that there was variability in the employee experience happening across the board, both in onboarding and upskilling, and making sure that people understood what’s expected of them in that role,” he says.

Once it started its skilling initiative, Bank of America soon realized that it had to gather disparate groups inside the bank to deliver consistency for new employees. “We know that if new recruits can be onboarded and feel like they’re cared for, set up for success, understand the values and expectations of our company, that we are far more likely to improve retention, and therefore reduce attrition,” Gillespie says. He adds that the bank wanted to increase the speed to proficiency and productivity, which ultimately helps to serve the client better.

The Academy also supports industry licenses and designations such as the Series 7 – aka the General Securities Representative Exam—and Certified Financial Planner degree. “We provide them with a calendar, the resources, and in many cases, instructor-led training to allow them to do that while they continue in their role at Bank of America,” he says.

The Academy also leverages immersive technology for learning – including deploying virtual reality (VR) headsets at 4,000 financial centers to better equip employees for challenging conversations, train for banking and advising procedures, and even how to respond to dangerous situations like a bank robbery. Last year, The Academy conducted more than 940,000 practice sessions in its immersive technology modalities, and teammates shared that the exercises helped them deliver better service to bank clients and customers.

Along with building up The Academy with cutting-edge technology, the bank is in its third year of creating a job architecture, which includes a robust skills library to help the bank create a job framework that groups similar jobs inside the organization. 

“This ensures that people have a clear understanding of what we call ‘job families’ to help anyone who wants to move across the company,” says April Hicks, Head of Global Talent Acquisition, People Strategy & Enablement at Bank of America. Prior to the creation of this job architecture, Hicks says the bank didn’t have a consistent language or framework to entice people to pursue new skills. “It became challenging for people to assess a skill when we’re not talking about that skill in the same way,” she recalls. 

In response, Bank of America created a skills library that boasts more than 200 skills and is in the process of embedding those skills into its HR processes with plans to link them to its employee learning solutions. 

“We’ve used it to create job descriptions that are standardized and make it easy for employees to look at it and say, ‘now I get it,’ ” she says. 

While The Academy and the skills taxonomy are powered by a variety of HR and TA technology solutions, they all operate with Bank of America’s core HR solution, Workday. The bank also built a custom jobs portal that houses every job description, related information, and how it connects with the Bank of America workforce. “All of that information flows between Workday and the other solutions to ensure that that information can be fed into our hiring processes,” says Hicks.

The good news, the reskilling program inside Bank of America has had a positive impact on employee retention even as other global companies struggle to address the skills crisis. Bank of America’s internal talent communities have helped drive employee retention as employees have the ability to learn about new roles and opportunities inside the bank and obtain the skills needed for those positions. In 2022, Hicks says that 30,000 Bank of America employees moved to new roles within the organization. 

“We want individuals to work for us for a career, not a job. We absolutely believe in making it easy for our employees to move throughout the company,” says Hicks. 

“We’re a big company and frankly, there’s no reason to go down the street,” she says. “Why not stay with us and let us help you find that opportunity inside Bank of America?”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

April Hicks

Head of Global Talent Acquisition, People Strategy & Enablement, Bank of America

Tim Gillespie

Interim Head of The Academy, Bank of America

Josh Bersin

Founder, Josh Bersin Company

Lisa Forrest

Managing Director, Client Services, Americas, AMS

Bernard Marr

Futurist, strategic advisor and business author


It’s a wakeup call for the planet — and recruiters and TA leaders are searching for candidates with the right skills to help bring the Earth from the brink of destruction for the sake of future generations.

View the story

Are we ready for the Green Skills Revolution?

Contributors:

Veronika Bougioukli

IO Psychologist, Bryq

David Ingleson

Sector Managing Director, AMS

Caitlin McGregor

CEO, Plum

It’s a wakeup call for the planet — and recruiters and TA leaders are searching for candidates with the right skills to help bring the Earth from the brink of destruction for the sake of future generations. Here’s how your team can play a crucial role in a global existential crisis.

The alarm clock is ringing.

At the United Nations COP28 World Climate Action Summit that took place in Dubai in December, politicians, business leaders and scientists heard a stark warning from the UN Secretary General.

“Excellencies,” UN General Secretary Antonio Gutteres told the gathered guests, “the climate challenge is not just another issue in your inbox. Protecting our climate is the world’s greatest test of leadership.”

It’s a great test for HR leaders, recruiters and the technology firms that provide them with solutions as well. In order to reduce greenhouse gas emissions caused by fossil fuels by 2030, forward-thinking talent acquisition leaders are actively seeking to hire a new breed of employee: People with green skills — in both white, gray and blue-collar fields — who can help companies fight emissions, create clean technologies and reduce carbon footprints inside and outside the workplace. But in order to reach these goals, TA teams and the vendors that supply them with their technology are adapting to the new hiring demands to attract these valuable workers.

Adapting to modern realities of the job market is part of the job for TA leaders, whether it’s hiring essential workers during a global pandemic, shifting employees from the office to remote work, meeting the needs of DEI mandates and mastering disruptive technologies like artificial intelligence. The recent focus on green skills is an off-shoot of the recent emphasis on employee skills, both hard and soft ones. Not long ago, recruiters looked at a candidate’s resume for their educational background and work experience and their skills almost always sat in the bottom of their CV. Not only have skills risen to the top of nearly everyone’s resumes, they are now front of mind for recruiters and hiring managers.

And the greener the skills, the better.

What are green skills? According to the UN Industrial Development Organization, this set of expertise and strengths encompass “the knowledge, abilities, values, and attitudes needed to live in, develop and support a sustainable and resource-efficient society.”

While this definition is a good start, David Ingleson, Sector Managing Director at AMS, believes that the modern definition of green skills should be broader as many roles in the current green economy are based on established skillsets but are still not seen as uniquely green skills.

“We need to demystify the whole idea of ‘green skills’ as being some kind of technical skillset that can only be achieved with a specialist Masters’ Degree in a scientific field,” says Ingleson.

The demand for green skills will only grow as more organizations, businesses, universities and other entities look for candidates with what Liam Neeson would call “a very particular set of skills.” Ingleson points out that “countless” organizations and nations have now signed commitments such as the Paris Agreement and the UN Sustainable Development Goals among others.

“Every large organization in the global economy that wants to be perceived as an attractive employer with a sustainable long-term future has committed to their own individually imposed targets of net-zero or net-neutral by a certain date in the future,” says Ingleson.

Green skills are not just for energy producers.

As little as a decade ago, it would have been safe to assume that primary businesses in need of green skills were limited to energy companies, but this notion has been shattered. Modern green skills are in demand in every sector of business, argues Ingleson. An exemplar in the consumer goods sector is Unilever (an AMS client) who are leading the way in decarbonizing their supply chains and focusing on sustainable product design in their business operations. Unilever’s aspiration to be a ‘net positive’ company is clear to see. Government and education sectors need more policy advisors, researchers, scientists, and environmental experts, and the financial services sector is also scrambling to keep track of sustainability-related reporting as they create and grow their portfolios. They also need to address the increased energy needs for recalculating investment positions for super-fast, sub-second trading manoeuvres and satisfying their power-hungry data server farms for their blockchain operations for cryptocurrency and other asset classes. 

“In the digital and technology sector, we see the need to develop clean technology that is energy efficient, such as using data scientists to analyze complex data sets to see ways to reduce emissions,” adds Ingleson.

According to Veronika Bougioukli, IO Psychologist for TA solution provider and AMS Verified partner Bryq, marquis-name companies are pursuing green skills with enthusiasm and a sense of purpose.

“Consultancies like Deloitte have invested in upskilling their consultants in green skills, Ikea has trained over 20,000 food workers in technology which resulted in 50% cut in food waste, and Walmart has integrated green skills into its operations by hiring professionals with expertise in sustainable supply chain management, energy efficiency, and waste reduction,” she says.

As expected, leading technology firms are all aboard the green skills train, including Siemens Energy, Microsoft, Tesla, Baker Hughes, IBM, AXA among others. “Google has a workforce that includes professionals with green skills in data center efficiency, renewable energy procurement, and sustainable business practices,” adds Bougioukli.

Specific technical expertise varies across sectors. In the renewable energy sector, for example, specific technical expertise may include knowledge of solar panel installation and grid integration. Similarly, in eco-friendly construction, skills related to green building design, and sustainable materials are highly sought after.

“However, there is a universal pattern when it comes to sought-after soft skills,” says Bougioukli. “Recruiters and employers highly value critical thinking, problem-solving, design thinking, creativity, adaptability, empathy, and self-management skills like resilience.”

“Excellencies, the climate challenge is not just another issue in your inbox. Protecting our climate is the world’s greatest test of leadership.”

Antonio Gutteres, UN General Secretary

Where are the workers with green skills?

If employers are eager to hire workers with green skills, why are they facing hurdles in filling these urgent roles? LinkedIn has an idea. In its Global Green Skills Report 2023, the online job and professional networking site scoured its 930 million subscribers for data about the status of hiring for jobs that require green skills and the companies that are hiring for them. The verdict? Green skills may be in high demand but there aren’t nearly enough candidates with these skills looking for work.

The rise of green skills: Between 2022 and 2023 the % of green talent rose by 12.3%; Job postings requiring at least one green skill rose by 22.4%; Hiring rate for workers with at least one green skill is 29%, higher than the workforce average.

Source:  Global Green Skilling Report 2023, LinkedIn

The numbers are eye-opening. LinkedIn found that only one in eight workers have what recruiters would consider to be a green skill. Between 2022 and 2023, the percentage of green talent in the 48 countries that the online career site examined rose by 12.3% while the share of job postings requiring at least one green skill rose by 22.4%.  

While overall hiring slowed globally between 2022 and 2023, job postings requiring at least one green skill increased 15.2% over the same timeframe. The hiring rate for workers with at least one green skill is 29% higher than the workforce average, and since March 2020, workers with green skills have been hired for new jobs at a higher rate than those without these same attributes in every single country examined for the report, LinkedIn says.

Speaking of different nations, from 2015 to 2023, the renewable energy industry hired new employees in every country studied by LinkedIn. As of last March, Sweden boasted the largest slice of auto workers with electric vehicle (EV) skills with 8.1% of workers, while the UK and Germany had the second and third largest percentage of workers with EV skills at 7.3% and 6.1% respectively. The U.S. trailed behind its European counterparts with only 3.7% of auto workers possessing EV skills.

And the green energy space is reasonably secure for employees that possess this expertise. LinkedIn found that for every 100 workers who left the global renewable energy sector, 120 joined to take their place.

Global renewable energy hires of auto workers with EV skills - Sweden:8.1%; UK:7.3%; Germany: 6.1%; US: 3.7%.

Source:  Global Green Skilling Report 2023, LinkedIn

Why is hiring candidates with green skills such a challenge? Typically, green jobs have a high bar for entry because they typically “require combinations of multiple green skills,” Efrem Bycer, Sr., Lead Manager, Public Policy & Economic Graph at LinkedIn said in an interview with Forbes. “Typically, 81% of workers who transition into green jobs have at least some green skills or prior green experience,” he added.

Given the emergence of many new green roles and the scarcity of candidates with direct experience in these positions, it’s crucial for recruiters to identify transferable skills to help them deepen their talent pool, advises Caitlin MacGregor, CEO of TA technology provider and AMS Verified partner Plum.

“You’re not going to find many applicants with 10, 15, 20 years of experience to fill every single role, but you’d be missing out on great people if you limited yourself in that regard,” she says. “By emphasizing soft skills such as innovation, communication, and execution, recruiters can screen-in a wider and more diverse pool of candidates who possess the aligned behaviors necessary to excel in these jobs.”

This is where an assessment platform, like the one Plum provided to clients such as Scotiabank, Whirlpool and others, can play a role. “Given that these competencies are challenging to identify in a consistent, non-biased way, assessment platforms like Plum enable you to gain insights beyond what is evident from a candidate’s resume,” she says. “This enables a more holistic understanding of a candidate’s potential to thrive in a green role while simultaneously ensuring a broad range of perspectives in these roles as well.”

Recruiters can effectively identify candidates with robust green skills during the hiring process by prioritizing objectivity, credibility, and fairness, recommends Bryq’s Bougioukli. “Structured interviews further enhance the identification of candidates with robust green skills during the hiring process,” she says. “This approach ensures a systematic evaluation of both technical proficiency in industry-specific green practices and essential soft skills like problem-solving and critical thinking.”

While up-to-date talent technology is needed in the pursuit of workers with green skills, recruiters need a different mindset when searching and assessing for these new skillsets. AMS’ Ingleson says recruiters ignore the transferability and adjacency of skills at their own risk. For example, he says that engineering problems are similar across many industries, and engineers are equipped with solving complicated engineering problems in whatever industry they might be.

“Analysis of data and critical thinking are skills that can be transferred across many different data-sets and it may just be that it is green data that needs to be analyzed,” he says. Machinery and infrastructure will need to be operated and maintained in the coming years, but it may simply be part of what Ingleson calls a “green infrastructure.” Likewise, leadership skills are “highly transferable” across any industry and can be applied to the green economy.

“It is therefore crucially important that recruiters and hiring managers keep an open mind as to what skills are genuinely needed to operate in a given environment,” says Ingleson.

TA and HR leaders also need to embrace candidate and employee training if they are desperate to fill new ranks of green jobs. TA models like “recruit, train, deploy” could be a highly effective route for green skills hiring, offering a comprehensive approach to address the increasing demand for workers with expertise in sustainable practices and environmental conservation, according to Anna Crowe, Client Operations Director for AMS.

“Such a model can Identify individuals from diverse backgrounds who have the potential and interest in acquiring green skills and design training programs that are tailored to the specific needs of the green economy,” she says.

DEI on the road to being green

The experts we interviewed agree that one of the most exciting aspects of the green skills revolution is the building up of the green collar workforce.

“We have the chance to start from a near blank piece of paper and build a diverse workforce in the green economy, rather than recycling the same non-diverse group of people,” says Ingleson.

“This is where the change of mindset is really important. If we embrace a diversity-led approach to attracting talent into the green economy, we can bring whole new diverse categories of talent into the sector to help accelerate the energy transition,” he says.

The green economy is proving to be an attractive destination for more diverse talent. Renewables-focused university courses attract nearly twice as many more women than pure engineering courses, with around half (48.5%) of students in the renewables-focused courses being women, compared to just 24.9% of students in the pure engineering courses. 

“There needs to be a concerted effort to promote the purpose-led careers available in the green economy. Working practices, remuneration and reward also need to be positioned to ensure all talent consider a career in the sector,” says Ingleson. “Recruiters will play an important role in bringing these aspects to life.”

Ingleson isn’t done with DEI’s role in green skills just yet. “Ongoing investments in green skills development contribute to social fairness and inclusivity,” he says. “By actively promoting training and educational opportunities for underrepresented groups, recruiters can play a proactive role in creating a workforce that reflects diverse perspectives in environmental sustainability roles.”

Despite these dire warnings and signs that governments and industry have put off action against climate change for too long, the UN Secretary General rang a note of hope for the future at the COP28 World Climate Action Summit and the key role that technologists can play in this cause.

“We have the technologies to avoid the worst of climate chaos,” he told the assembled dignitaries, “if we act now.”

written by Phil Albinus and reviewed by the Catalyst Editorial Board

with contribution from:

Veronika Bougioukli

IO Psychologist, Bryq

David Ingleson

Sector Managing Director, AMS

Caitlin McGregor

CEO, Plum




Contributors:

View the story

Think your business is too small for RPO?
Think again.

Contributors:

Josh Bersin

Founder and CEO of The Josh Bersin Company and HR and TA technology analyst

Kimberly Kelly

EVP, Managing Director Client Services Americas, AMS

Rebecca Wettemann

Founder and CEO of market analysis firm, Valoir

Understanding when to delegate tasks and let go is a challenge for all business leaders, but it is especially difficult for those running startups and small to medium size enterprises.

When is the right time to hand over the reins to an expert and focus on something different? How do you know when you need help? Most importantly, when will the benefits of outsourcing outweigh the costs?

The US is home to more than 33 million small businesses employing approximately half of its entire workforce. Millions of new small firms are created each year, boosting the economy and building new jobs. Yet finding, attracting and onboarding quality talent can be a problem for small businesses.

There is a misconception in talent acquisition that recruitment process outsourcing (RPO) is only for big businesses with big turnovers. However, RPO can be hugely effective for SMEs and mid-size companies who are growing rapidly in scale and geographic reach.

Expertise and access

This is because RPO isn’t just about delivering quality recruits at a reduced cost. It’s also about tapping into expertise, talent pools and capacity that you might not otherwise have access to.

“In SMEs there is a feeling that what makes you great is that you do everything. They are concerned that when they leverage a company like AMS they will lose control of what makes their business theirs,” says Kimberly Kelly, EVP, managing director client services Americas at AMS.

“In reality, when we partner with SMEs we are an extension of their organization. We aren’t AMS, we are them,” she adds.

Kelly gives three ways that a RPO provider can help small and midsize companies develop talent acquisition.

“Right now, hiring is on the side of corporations, not talent. There is a deluge of people coming in, but they aren’t always the right people with the right skills.

“Hiring managers are misusing their time as they can’t get through all the candidates applying for roles. The knock-on effect of this is that the candidate experience is really bad as hiring managers are spread too thin. Candidates don’t get responses and this erodes the company’s brand,” says Kelly.

As the talent market fluctuates and becomes a candidate market again, these brands become less desirable as candidates recall previous poor experiences and share them with other potential recruits. Working with a RPO provider allows SMEs to consistently offer candidates a good experience while also identifying the right talent to pursue.

Your voice and brand

Secondly, outsourcing recruitment to an RPO provider gives SMEs better agility and creativity in the talent market.

“We’re often able to help clients by taking on a portion of their business so that they can focus on other areas,” says Kelly.

“They can choose to invest in training their people to get better in certain areas, whether sourcing, skills development or identifying more diverse candidates, or simply focus on what they are best at from a talent acquisition perspective,” she adds.

Finally, recruitment process outsourcing allows businesses to access expertise, knowledge and experience in a way they wouldn’t be able to do so in-house – while retaining control of their business.

“Dependent on size, some small to mid-sized businesses might not even have a ‘true’ recruitment function. Their talent teams might do benefits, employee relations and recruitment all as part of the same job, pulling people in different directions and taking them away from what they are good at,” says Kelly.

“When SMEs work with us, they control the process. They can choose to purchase the piece where they need expertise, whether that’s people who understand how to use recruitment technology, know where to find people or develop procedures – and they do it efficiently in the client’s mechanisms.”

According to HR and TA technology analyst Josh Bersin, recruiting has grown more challenging thanks to a labor shortage and the high demand for skilled candidates.  Not only are highly-skilled roles in great demand, but recruiting technologies, tools, and systems are radically changing, according to the founder and CEO of The Josh Bersin Company.

“By working with a deeply experienced RPO firm, regardless of size, companies can quickly upgrade their process and technology, and take advantage of deep expertise in this complex area”, he tells AMS Catalyst.  “I see RPO as a steady and increasingly important part of the HR marketplace, growing in importance over time.”

Your voice and brand

Secondly, outsourcing recruitment to an RPO provider gives SMEs better agility and creativity in the talent market.

“We’re often able to help clients by taking on a portion of their business so that they can focus on other areas,” says Kelly.

“They can choose to invest in training their people to get better in certain areas, whether sourcing, skills development or identifying more diverse candidates, or simply focus on what they are best at from a talent acquisition perspective,” she adds.

Finally, recruitment process outsourcing allows businesses to access expertise, knowledge and experience in a way they wouldn’t be able to do so in-house – while retaining control of their business.

“Dependent on size, some small to mid-sized businesses might not even have a ‘true’ recruitment function. Their talent teams might do benefits, employee relations and recruitment all as part of the same job, pulling people in different directions and taking them away from what they are good at,” says Kelly.

“When SMEs work with us, they control the process. They can choose to purchase the piece where they need expertise, whether that’s people who understand how to use recruitment technology, know where to find people or develop procedures – and they do it efficiently in the client’s mechanisms.”

According to HR and TA technology analyst Josh Bersin, recruiting has grown more challenging thanks to a labor shortage and the high demand for skilled candidates.  Not only are highly-skilled roles in great demand, but recruiting technologies, tools, and systems are radically changing, according to the founder and CEO of The Josh Bersin Company.

“By working with a deeply experienced RPO firm, regardless of size, companies can quickly upgrade their process and technology, and take advantage of deep expertise in this complex area”, he tells AMS Catalyst.  “I see RPO as a steady and increasingly important part of the HR marketplace, growing in importance over time.”

Project RPO

Recruitment is a labor intensive process that takes time and effort, often with specialist knowledge. Very few mid-sized businesses have the finances and desire to employ a single recruitment specialist, let alone an entire team. Partnering with a RPO provider gives expanding organizations access to expertise at a fraction of the cost. Effectively, SMEs can get recruitment expertise on a pay-per-use model.

This can be particularly useful to businesses that are expanding rapidly into new geographies and sectors. Buying region-specific recruitment knowledge around hiring laws and talent expectations can be invaluable in moving quickly and effectively.

This leads to another misconception around RPO. Many talent professionals believe that RPO is only effective for long-term, complex recruitment challenges. In reality, RPO can be hugely helpful in managing capacity gaps and talent acquisition capability on a project by project basis and Rebecca Wettemann, founder and CEO of market analysis firm Valoir, supports this view. 

“For HR and talent acquisition teams with limited bandwidth, which is almost everyone, RPO is more than just an augmentation of existing resources. RPO can enable HR and talent leaders to scale up and down their recruitment efforts as needed while maintaining access to a broader and diverse field of talent.”

Wettemann went on to explain that “because RPO’s are focused specifically on the talent acquisition process, they can bring up to date knowledge to talent pools and the most effective means to reach them. This is particularly important in areas of new demand or high specialization, or hard-to-find candidates. And of course, RPO’s provide strategic advice and develop recruiting strategies based on in-depth and up-to-date knowledge of evolving regulations and different compliance requirements for different locations, industries, and job roles. Critically, RPO’s are able to leverage their investments and knowledge in people analytics and other cutting-edge technologies to deliver their benefits to their clients without clients having to tackle investments.”

So why should smaller companies consider partnering with a recruitment process outsourcing company to deal with their talent acquisition needs?

By providing access to expert, experienced recruiters, RPO providers can improve your recruitment processes and outcomes, allowing you to focus more on the day-to-day requirements of your business. It can save you money in the long-term on recruitment, while also bringing you better and more diverse candidates. It can also help you develop better internal processes and procedures, all while maintaining your voice and branding.

“If you embrace walking shoulder to shoulder with an RPO provider on the journey of talent attraction, it can only make your talent acquisition team stronger,” smiles Kelly.

written by the Catalyst Editorial Board

with contribution from:

Josh Bersin

Founder and CEO, The Josh Bersin Company and HR and TA technology analyst

Kimberly Kelly

EVP, Managing Director Client Services Americas, AMS

Rebecca Wettemann

Founder and CEO of market analysis firm, Valoir


The emergence of AI has the potential to radically transform talent acquisition and retention. From enhanced efficiency and improved candidate matching to smoother application journeys and predictive culture fits, up to 80% of American workplaces are already using AI.

View the story

Artificial intelligence, ethics and the world of talent

Contributors:

Kira Makagon

Chief Innovation Officer, RingCentral

Annie Hammer

Head of technology and analytics advisory Americas, AMS

The emergence of AI has the potential to radically transform talent acquisition and retention. From enhanced efficiency and improved candidate matching to smoother application journeys and predictive culture fits, up to 80% of American workplaces are already using AI in some form for employment decision making, according to the Equal Employment Opportunity Commission.

However, the implementation of any new technology comes with potential downsides. The use of AI in talent acquisition poses several ethical challenges, particularly around issues of bias and discrimination. While AI aims to minimize biases, it can actually amplify existing ones if not calibrated and monitored correctly.

For example, AI systems that evaluate candidates’ facial expressions have been shown to prioritize male, white and able-bodied individuals, according to research by MIT and Stanford University. Startlingly, the study found that the facial recognition systems tested incorrectly assigned gender in more than a third (34.7%) of images of dark-skinned women.

Regulation is coming

Perhaps with such issues in mind, New York City became the first state to implement an AI hiring law, with its Automated Employment Decision Tool law coming into force in July 2023. The legislation forces employers to tell candidates when they are using AI in the hiring process as well as submit to annual audits examining the technology to ensure their systems are not discriminatory. Companies violating the rules face fines.

With further AI regulation in the pipeline, how can organizations create ethical, responsible AI systems that both future proof their workforces and stay on the right side of regulation?

“A lot of organizations that have been excited by AI are now having to grapple with regulation and understand how it affects their systems,” says Annie Hammer, head of technology and analytics advisory Americas at AMS.

“The big thing to understand is whether the technology you are using is actually AI in the first place. If it is, you need to consider the use case. Is it being used for automated decision-making or not? That’s the key issue,” she adds.

New York City’s law has been met with criticism from all sides. Some argue that it is hard to enforce and potentially excludes many uses of automated systems in hiring, while businesses argue that it is an unnecessary burden on the recruitment process.

Such is the uncertainty of its impact that many businesses are ‘waiting and watching’ on its impact before committing to further AI tools, says Hammer.

Meeting ethical challenges

At the heart of this is the need for businesses to stay up to date with technological advances and the impact artificial intelligence is having on their processes. Without adequate training, monitoring and process validation, companies open themselves up to both regulatory issues and to poor adoption of technology.

“We often see organizations that have implemented technology with AI capabilities over a year ago, but haven’t done any refresher training or updates. Not only do they have risk associated with this lack of training, but they also see falling adoption of the technology as they don’t adapt and develop their capabilities. There simply isn’t a maturity around training and governance with AI technology,” says Hammer.

Combating potential challenges around bias and discrimination requires a robust strategy examining the outcomes of technology usage. This might mean running parallel processes, with one group using AI technology and another not, to evaluate outcomes and how the tool is impacting decision-making.

It could also mean creating specific teams responsible for ethical regulation of AI usage in talent tools.

“We’re increasingly seeing new teams being set up to be responsible for hiring technology and their ethical use in business – groups like talent acquisition enablement, talent acquisition operations, talent acquisition innovation and solutions. Essentially, they are teams of business partners working across talent acquisition, legal and compliance, HR and IT to enable new ways of working in the recruitment function,” says Hammer.

The crux of the matter is that decision-making in talent acquisition must ultimately be made by a human. AI can aid the process and make the candidate journey easier, but it cannot be allowed to make the final decision. Organizations need to check that the recommendations technology is making are being challenged by their people, not just waved through.

People-first approach

This applies to other AI use cases at work. Kira Makagon is chief innovation officer at cloud communications platform RingCentral. She believes that businesses need to take a ‘people-first’ approach to the transformative potential of AI.

“In this digital age of communications and enhanced collaboration, artificial intelligence (AI) promises to be the driving force for most, if not all, of the transformation when it comes to ways of working. That promise, however, still depends on the millions of workers who will have an everyday experience with this new technology and therefore, workers must have a say in how it’s implemented and used,” says Makagon.

“Business leaders need to strike the right balance in a people-first approach to AI, as this is crucial to ensuring that the most efficient and functional foundations are laid for the smoothest adoption of AI. Humans make AI better and without their input, businesses will miss out on valuable insight that could determine how successful they are in the future,” she adds.

Hammer agrees that businesses need to look at the impact technology has on their people in a more concerted way. One way of doing this is to utilize AI to engage and develop existing employees.

“We focus a lot of content on external attraction, but AI can be better used to help existing employees find mobility opportunities and new roles. Another growing area is using AI to help guide employees on what skills they need to develop and what jobs they should take.

“A recent study on employee coaching found that some people actually trust AI more than their line managers when it comes to planning their next move,” adds Hammer.

AI regulation is set to grow globally and businesses need to constantly be aware of how changes affect their organization. Effective planning, people-led decision making and skills development are key to meeting this challenge.

Navigating Talent Technology at AMS

If you wish to stay ahead of the curve and be AI-ready be sure to keep regularly informed by visiting the new AMS Navigating Talent Technology resource where you will find up to date and relevant thought leadership focusing on the central role that AI and technology plays within the world of talent.  Explore whitepapers and thought leadership articles and our recently launched Talent Technology Translator helping  you to talk tech fluently and make informed talent decisions, faster. 

written by the Catalyst Editorial Board

with contribution from:

Kira Makagon

Chief Innovation Officer, RingCentral

Annie Hammer

Head of technology and analytics advisory Americas, AMS